We guarantee that your plants and trees will arrive happy and healthy. If you’re not satisfied after receiving your trees and plants, our Alive & Thrive Guarantee covers with your plants for the timeframe specified at the time of purchase. If you have an issue with your plant or tree, please get in touch with us as soon as possible so we can provide expert assistance and a replacement.

 

To submit a claim, please use our Contact Us form. Our team will review your concerns, and if necessary, we’ll provide a one-time replacement (shipping costs not included). Please note that photos are required for each plant submitted under the guarantee. Detailed information about the required photos can be found on the Contact Us form.

 

Note: Refunds will not be given when redeeming your guarantee. Replacement plant shipping costs and taxes are at the customer’s expense. Each item in the customer’s order is eligible for a one-time replacement. The Alive & Thrive Guarantee does not cover plants purchased outside their recommended growing zones or damage caused by neglectful care, improper planting, extreme weather, animals, or other external factors. Additionally, damage caused by the customer or another individual is not included in the guarantee.

 

At Tree Purchase we guarantee that your order is packed and shipped carefully to ensure survival through transit. For this reason, it’s extremely rare that packages are broken or damaged in transit. Remember: Don’t plant a poor-quality or damaged plant, even if you think it may bounce back! Let us know if your plant arrives damaged. We’re here to help you. Customer satisfaction is our top priority.

 

To determine if your tree or plant is still growing strong, perform a scratch test. Simply scratch a small area of bark on the trunk with a coin or your fingernail. Unfortunately, if you see brown or black underneath the top layer, it’s most likely dead. But if you see green, your tree is alive and will leaf out again…especially if you’re checking on your tree during fall, winter or early spring. Most trees and plants are in full or partial dormancy during this time.

 

If you’re noticing stalled or stopped growth in the growing season, your tree’s leaves may have dropped as a temporary self-pruning measure. Trees and plants may drop their own leaves after transit, transplant, or just as a reset. Your tree should bounce back soon!

 

Most leaf-bearing trees and plants enter dormancy or semi-dormancy in the fall through early spring. These plants are completely healthy but may exhibit fewer leaves, discoloration or complete leaf drop.

 

This is normal and essential to the plant’s health. And it makes the transplanting process easier for your plant!

 

In fact, planting during dormancy promotes root growth, giving your tree a better start for spring, when new foliage will begin to grow. For this reason, we intentionally keep our trees dormant longer in the spring. It’s possible that your shipped trees and plants may still be dormant while your local trees are leafing out. Just give your plants a few weeks, and you will soon see new spring foliage!

 

Note: We will not accept a plant loss claim for dormant items until they’ve been planted in the ground and given adequate time to exit dormancy. We prune our trees and plants before shipping, free of charge. This may temporarily reduce your tree’s size but promotes growth for a larger, fuller effect in the spring.

 

We take great care to label all plant varieties properly and correctly. If your purchase is mislabeled, we will replace your shipment at our expense. Simply contact customer service and send pictures of your mislabeled products. More information on our liability limit is included in our Terms of Service.

 

We list the growth rates of our products based on ideal growing conditions and published information. But remember: Trees are like humans and all grow differently!

 

We cannot predict how quickly your trees will grow, fruit or flower. All plants are unique and must be nurtured properly in a suitable environment. Because every plant is unique, every home is unique, and every landscape is unique, your results will vary.

 

Our trees and plants with listed container sizes reference the industry-standard trade gallon. These sizes are smaller than conventional gallon measurements, and some plants may be repotted, pruned, or tidied-up before shipping.

Deciduous trees may have minimal branching, or no branching, while they’re still young. Furthermore, we prune branches from young trees to promote faster growth and better branching later.

 

Your young tree may be smaller or skinnier upon arrival, but be patient: It will grow taller and branch out fully in one or two seasons!